Refund & Return Policy

We take pride in creating high-quality handcrafted wood products. Because each piece is made with care and natural materials, please review our refund and return policy carefully before placing an order.

 

Returns

We accept returns on non-custom, unused items within 14 days of delivery. Items must be returned in their original condition.

To initiate a return, please contact us at [your email address] before sending the item back. Unauthorized returns may not be accepted.

 

Non-Returnable Items

The following items are not eligible for return or refund:

• Custom or personalized orders

• Items that have been used, altered, or damaged after delivery

• Items returned without prior approval

Due to the natural variation in wood grain, color, and texture, slight differences from photos are normal and are not considered defects.

 

Refunds

Once we receive and inspect the returned item, we will notify you of approval or denial of your refund. Approved refunds will be issued to the original payment method within 3-5 business days. 

Original shipping costs are non-refundable, and return shipping is the responsibility of the customer unless the item arrives damaged or defective.

 

Exchanges

We currently do not offer exchanges.

 

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within [X days, e.g., 3–7 days] of delivery with clear photos of the item and packaging. We will work with you to provide a replacement or refund as appropriate.

 

Cancellations

Orders may be canceled within 24hrs of purchase, provided work has not yet begun. Custom orders cannot be canceled once production has started.

 

Natural Materials Disclaimer

Wood is a natural material and may expand, contract, or develop character marks over time. These natural changes do not qualify as defects or grounds for a refund.

 

Questions

If you have any questions about this policy or your order, please contact us at Joel@waggingtailwoodco.com. We’re always happy to help.